Privacy Policy

1. Introduction

Welcome to GoGoPiggy. This Privacy Policy explains how True Factor Applications & Technology Solutions Pvt. Ltd. ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our GoGoPiggy mobile application and related services (collectively, the "Service").

We are committed to protecting the privacy of our users, especially children. This policy complies with applicable Indian laws including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and international best practices for children's privacy.

2. Information We Collect

2.1 Parent/Guardian Information

• Name and email address
• Account credentials
• Payment information (processed securely through third-party payment processors)
• Device information and usage data

2.2 Children's Information

We collect minimal information from children:

• First name or nickname
• Age or date of birth
• Avatar/profile picture (optional)
• Task completion data and savings progress
• In-app activity and achievements

Important: We do not collect any personally identifiable information from children without verifiable parental consent. Parents have full control over their children's accounts.

2.3 Automatically Collected Information

• Device type and operating system
• App usage statistics
• Log data and crash reports
• IP address (for security purposes only)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the GoGoPiggy Service
• Enable parents to manage their children's financial education
• Track tasks, allowances, and savings goals
• Send important notifications about account activity
• Improve our Service and develop new features
• Ensure the security and integrity of our Service
• Comply with legal obligations under Indian law
• Communicate with parents about Service updates

4. Data Sharing and Disclosure

We do not sell, rent, or share personal information with third parties except in the following circumstances:

4.1 Service Providers

We may share data with trusted third-party service providers who assist us in operating our Service, such as:

• Cloud hosting services (Firebase/Google Cloud Platform)
• Payment processors
• Analytics providers
• Customer support tools

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation under Indian jurisdiction, or if we believe disclosure is necessary to:

• Comply with legal processes
• Protect the rights, property, or safety of our users
• Prevent fraud or security threats
• Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Children's Privacy

GoGoPiggy is designed to be used by children under the supervision of their parents or guardians. We take children's privacy seriously and implement strict protections:

• We require verifiable parental consent before collecting any personal information from children
• Parents can review, modify, or delete their children's information at any time
• We do not use children's data for behavioral advertising
• Children cannot communicate with other users or share personal information publicly
• We implement strict security measures to protect children's data
• We comply with international best practices for children's online privacy protection

6. Data Security

We implement industry-standard security measures to protect your information in compliance with the IT Act, 2000 and IT Rules, 2011:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure cloud infrastructure on Google Cloud Platform
• Employee training on data protection and privacy
• Incident response procedures for data breaches

However, no method of transmission over the internet is 100% secure. While we strive to protect your data using reasonable security practices, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations under Indian law
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

8. Your Rights

Under Indian law and our commitment to privacy, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Withdrawal of Consent: Withdraw consent for data processing at any time
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint with appropriate authorities

Parents have full control over their children's data and can exercise these rights on behalf of their children.

To exercise these rights, please contact us at support@gogopiggy.com

9. International Data Transfers

Your information may be transferred to and processed in countries other than India, including but not limited to the United States where our service providers (Firebase/Google Cloud) operate. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection laws
• Adequate security measures as per IT Act, 2000

By using GoGoPiggy, you consent to such transfer and processing of your information.

10. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we use include:

• Firebase (Google) - Authentication, database, and hosting
• Google Analytics - Usage analytics
• Payment Gateway providers - Payment processing

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Service features. We will notify you of significant changes by:

• Posting the updated policy in the app with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice in the app

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@gogopiggy.com

13. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Any disputes arising from this policy or relating to the collection, use, or disclosure of personal information shall be subject to the exclusive jurisdiction of the courts in [Your City], India.